Shop FAQ

Use the size chart displayed on the individual product page. Compare the listed measurements with a similar item of clothing that already fits you well.

Do not rely only on the size you normally purchase from another brand. Sizing can vary between product styles, manufacturers and regions.

Please confirm all of the following:

• The correct product and design
• The correct size and colour
• The quantity of each item
• Your complete delivery address
• Your postal or ZIP code
• Your email address and contact details
• The selected payment asset and payment network

Orders can enter production shortly after payment, so corrections may not be possible after checkout.

Product images are intended to provide an accurate visual representation of the design and item. However, colours may appear slightly different depending on your screen settings, lighting, fabric and production method.

Minor variations in print placement, embroidery position, texture or colour are normal production characteristics and do not necessarily indicate a defect.

Products are generally made after an order is placed rather than being taken from pre-printed inventory.

This allows a wider selection of products and sizes while reducing unnecessary inventory and unsold merchandise.

Most products are prepared within approximately 2–5 business days before shipment.

Production can take longer during busy periods, public holidays, unusual order volumes, product shortages or when an item requires specialized printing or embroidery.

The estimated delivery period consists of:

Production time + shipping time = estimated delivery time.

Contact shop@ryo.news immediately.

A correction may be possible only if production or shipment has not progressed too far. Changes are not guaranteed.

Once an order has shipped, the product selection and delivery address cannot be changed.

Orders are transmitted for production quickly and should be treated as final once placed.

You may contact us immediately, but cancellation is possible only when production has not started and cannot be guaranteed.

Once production begins, the order cannot be cancelled because the item is being made specifically for you.

Occasionally, a product, size or colour may become temporarily unavailable after an order is submitted.

In that situation, we may contact you about waiting for restocking, selecting an available alternative or another appropriate resolution.

Shipping time depends on the destination, product, fulfilment location, carrier and delivery method.

Typical shipping estimates after production are:

• Domestic shipments:
  approximately 1–8 business days
• International shipments:
  approximately 1–20 business days

These are estimates rather than guaranteed deadlines. Customs, carrier congestion, severe weather, public holidays and regional disruptions may cause delays.

Shipping charges are calculated during checkout based on the products ordered, quantity, destination and available delivery method.

The final shipping charge is displayed before you confirm your order.

When tracking is available, it will be sent to the email address used for the order after the package ships.

Tracking may require additional time to activate after the shipping label is created. Some economy or regional services may provide limited tracking updates.

Products may be manufactured or packaged at different locations.
Some items also require separate packaging to protect them during delivery.

A multi-product order may therefore arrive in two or more separate packages, each with its own delivery schedule and tracking number.

International shipping is available to many destinations, subject to carrier coverage, product restrictions and local import rules.

Availability and shipping charges are confirmed during checkout.

International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

Unless expressly included at checkout, these charges are the recipient’s responsibility and are not controlled by ryo.news.

Refusing to pay customs charges does not create a right to a refund.

Contact shop@ryo.news within 30 days of receiving the product.

Please include:

• Your order number
• A description of the problem
• A clear photograph of the complete product
• Close-up photographs clearly showing the problem
• A photograph of the shipping label, where relevant

If the issue is verified as a manufacturing, printing, embroidery or fulfilment error, we will normally arrange a replacement at no additional product or shipping cost.

First review the tracking information and the estimated delivery date. Carrier delays can occur, so allow approximately five additional business days after the estimated delivery date.

If the package still has not arrived, contact us no later than 30 days after the estimated delivery date.

Packages confirmed as lost in transit may qualify for a replacement.

Please check:

• All entrances, porches, mail areas and safe locations
• With household members, neighbours or building staff
• Whether the carrier left delivery instructions
• Whether the address on the order was correct
• Your local post office or delivery carrier

Carrier tracking marked as delivered is generally treated as confirmation of delivery. A complimentary replacement cannot be guaranteed in this situation.

Contact us immediately. An address may be corrected only before the package ships.

If a package is returned because the address was incomplete, incorrect or undeliverable, additional shipping charges may be required to send it again.

ryo.news is not responsible for replacement costs resulting from an address entered incorrectly by the customer.

Packages may be returned when they are unclaimed, refused or cannot be delivered.

Contact us promptly if tracking shows that the package is being returned. Reshipping may require payment of a new shipping charge.

Returned packages cannot be stored indefinitely and may become unavailable if they are not claimed promptly.

All sales are final.

We do not accept discretionary returns, refunds or exchanges for:

• Ordering the wrong size
• Selecting the wrong colour or product
• Changing your mind after ordering
• Deciding that you no longer want the item
• Preferring a different fit or style
• Minor colour differences caused by screen settings
• Minor variations inherent in printing or embroidery

Carefully review the size chart, product description and images before placing your order.

No. We do not offer size exchanges because every product is made specifically for the original order.

A new order must be placed if a different size is required.

We do not offer discretionary refunds for buyer’s remorse, incorrect sizing, incorrect colour selection or personal preference.

Verified manufacturing defects, damage, misprints or incorrect items are normally resolved through replacement.

Where replacement is impossible, or where applicable law requires another remedy, the matter will be handled according to the circumstances and any mandatory legal obligations.

No. Do not mail a product to ryo.news or to an address printed on the package unless you have first received written instructions from us.

Unauthorised returns may not be identifiable, recoverable or eligible for reshipment.

Nothing in this policy is intended to exclude or restrict a consumer right that cannot legally be excluded under the applicable law of the customer’s jurisdiction.

This clause does not create discretionary return rights where none are otherwise required.

The payment methods currently available for your destination and order will be displayed during checkout.

Where cryptocurrency payment is available, follow the payment instructions exactly and send only the requested asset using the specified payment details.

Cryptocurrency transactions are generally irreversible after they are confirmed by the network.

Check the address, amount, asset and network before sending. ryo.news cannot guarantee recovery of funds sent to the wrong address, using the wrong asset or through an unsupported network.

Cryptocurrency payments may require network confirmations before an order is accepted for production.

Network congestion, insufficient amounts, expired payment windows or incorrect payment details may delay confirmation.

Contact shop support with the order number and transaction identifier if a correctly submitted payment is not recognized.